Customers can upload up to 25 supported files when requested or as part of the conversation.
Customers can upload up to 25 files in response to a merchant’s message or whenever needed in the conversation. Supported file types include PDFs, images (JPG/PNG), Word documents (.doc/.docx), Excel files (.xls/.xlsx), and CSVs.
Whether it’s sending a signed form, a screenshot, or an ID photo, uploading is quick, secure, and built right into the conversation interface. No need to switch apps or send follow-up emails. The entire exchange stays streamlined and in context.
Warning File size should not be more than 25 MB.
State
Once the action get resolved, state will contain list of documents shared by customer.
Union
Determines the behavior of the action:
- When
unioned, we won't see submit button. - When
not unioned, we'll see submit button to upload attachments.
Macro level details for how union attribute behaves can be found within the Union documentation.
Context
| Name | Type | Description | Rules |
|---|
Example
Below is an example payload for adding an Request-attachment action to a business process or blueprint.
{
"type": "request-attachment",
"union": 1
}