Customers can upload up to 25 files in response to a merchant’s message or whenever needed in the conversation. Supported file types include PDFs, images (JPG/PNG), Word documents (.doc/.docx), Excel files (.xls/.xlsx), and CSVs. By default, the file expiration period is 60 days from the date of upload.

Whether it’s sending a signed form, a screenshot, or an ID photo, uploading is quick, secure, and built right into the conversation interface. No need to switch apps or send follow-up emails. The entire exchange stays streamlined and in context.

⚠️
Warning
File size should not be more than 25 MB.

State

Once the action get resolved, state will contain list of documents shared by customer.

Union

Determines the behavior of the action:

When unioned, we won't see submit button.
When not unioned, we'll see submit button to upload attachments.

Macro level details for how union attribute behaves can be found within the Union documentation.

Context

Name	Type	Description	Rules

Example

Below is an example payload for adding an Request-attachment action to a business process or blueprint.

{
    "type": "request-attachment",
    "union": 1
}