Capacity

Capacity offers a robust CRM tool designed to help businesses automate customer support and improve customer interaction. Its AI-driven platform includes features like automatic ticket resolution, knowledge management, and process automation, streamlining customer service workflows.

Features

✅ Just In Time A customer will be looked up within Capacity when it is not found within the merchants Authvia customer record set.

Resources

Configuration

Register for a Capacity account through their website.
Log in to the Capacity platform and configure your dashboard to align with your business's customer service workflows.
Integrate Capacity with other business tools using API keys found under account settings.
For complete setup and integration instructions, visit the Capacity Developer Portal.

This table describes the required or possible attributes needed to configure a merchant product for this type.

Name	Type	Description	Rules
apiKey	string	This is the key used for API authentication with Capacity's services. You can obtain it by registering and creating an application within the Capacity developer portal. Examples: your_api_key_here.
host	string	The host URL for making API requests to Capacity. This will be the base URL for all API interactions.

Enabling this Product

Using create-merchant-product API you can add a new product to your merchant record. Below is an example configuration for the payload of that request.

{
  "line": "customers",
  "product": "crm",
  "provider": "capacity",
  "config": {
    "apiKey": "your_api_key_here"
  }
}