Improved
Blueprint triggers for SMS keywords
about 1 year ago
Inbound SMS keywords can now start blueprint workflows automatically. Configure a trigger for words like HELP or INFO, and the linked business process runs when a customer sends that text.
- Add keyword triggers on your blueprints so common customer texts kick off the right workflow without manual routing.
- Trigger schema rules let you limit which keywords and payloads start a given blueprint, so only matching replies launch a process.
- Repeatable requests such as support handoffs or info replies run on the words you define instead of tying up your team.
- Keyword triggers sit alongside your existing blueprint triggers, so SMS replies can drive the next step in flows you already run.