Fixed
Inbound message channel for RCS replies
about 1 year ago
When customers reply on RCS, inbound messages are now recognized as RCS instead of SMS. Your message history and routing reflect the channel they used, so rich messaging conversations stay separate from standard text threads.
- Inbound RCS replies are labeled RCS rather than SMS in message records and downstream handling.
- Conversation history shows which channel the customer used, making it easier to audit outreach and support threads.
- RCS and SMS threads stay distinct, so rich messaging workflows do not mix with standard text flows.
- Webhooks and integrations that filter by channel receive the correct type for inbound RCS traffic.