Improved

Business process participants for all customer addresses

When you create a Business process, Authvia now adds a participant for every Customer address on that customer record. Contacts you already store stay tied to the process even when your create call names only a subset of addresses.

  • Customers with multiple phones or emails get each path represented as a participant, so later steps can reach the right channel without a second create.
  • You spend less time reconciling missing contacts when a customer has more than one address on file.