Improved
Business process participants for all customer addresses
21 days ago
When you create a Business process, Authvia now adds a participant for every Customer address on that customer record. Contacts you already store stay tied to the process even when your create call names only a subset of addresses.
- Customers with multiple phones or emails get each path represented as a participant, so later steps can reach the right channel without a second create.
- You spend less time reconciling missing contacts when a customer has more than one address on file.
