Fixed
Approval code text replies in business processes
7 months ago
When customers text an approval code during an Approval step in a business process, Authvia now recognizes the reply and advances the step. Previously those inbound text replies could be ignored, leaving approvals stuck open even after the customer responded.
- Text replies that match an active approval code complete the approval step instead of sitting unprocessed.
- Blueprints that ask customers to approve by texting a code proceed without manual follow-up when the reply arrives.